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Privacy Policy

D Secure & Fraud Prevention For your Security DSM Plumbing & Heating Direct are aware of the concerns customers have about entering their card details when carrying out a transaction. We have therefore implemented the very best and latest measures to ensure that paying via our Website is as safe as possible. All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during online transactions. We use 128-bit encryption; this technology scrambles the data relating to your account to ensure that your information cannot be read by anyone else. We use 3D secure within the checkout which fully protects both you and ourselves against fraud. 3D secure is when your own bank requires you to enter your unique code to confirm it is you paying for online orders. Privacy Policy Our policy is fairly simple, we will never share any of your information with 3rd parties, except for the following purposes: - We are required to do so by law, regulation or legal process To keep you informed about DSM Plumbing & Heating Direct and any special offers.  To assess and monitor this website to improve the customer experience We ask you to supply the following personal information during the ordering process: - - Name, postal address, email, telephone number and credit card details.   There details are used to: Process the order, take payment and dispatch the product you have purchased Send a confirmation email To keep you updated on any new products or offers DSM Plumbing And Heating Direct may have DSM Plumbing And Heating Direct do not participate in the selling, renting or sharing of information to other companies.   Cookies will be used on our website. Cookies are small text files which are stored on the hard drive of your PC, tablet or phone each time you visit our website. These are essential to how our site works. You are able to disable cookies but this may limit the operation of our website on that device. The information stored in cookies is safe and anonymous. They do not contain any information that could personally identify you. You have the right to request information about any stored data and the right to correction, blocking and deletion of such data for a small admin fee.