Delivery Details


We aim to dispatch all products that are in stock within 2 working days but delivery times can vary due to the product, manufacturer and also the time of the year i.e. during the winter months and especially just before Christmas.








Packet Items

Parcel Items

Small Items

Medium Items

Large Items

Extra Large


UK Mainland

Zone 1



Plus £5.95 For Next Day Delivery*



Plus £5.95 For Next Day Delivery*



Plus £14.95 For Next Day Delivery*



Plus £20.04 For Next Day Delivery*



 Next Day Not Available



Next Day Not Available

Northern Scotland, Scottish Highlands

Zone 2



Plus £5.95 For Next Day Delivery*



Plus £7.95 For Next Day Delivery*



Plus £14.95 For Next Day Delivery*



Plus £20.95 For Next Day Delivery*

Not Available as standard please call for delivery rate



Not Available as standard please call for delivery rate


3, 4 & 5

Currently our delivery service to Zone 3, 4 & 5 is “price on application”. Please contact DSM Directly on 0333 123 7173












If you would like to check stock availability before placing an order please get in touch with us either through our contact us  page or you can call our offices on 0333 123 7173

Our small packages are sent by  Royal Mail.  

Our Small items are sent via DPD or APC with a tracking number.

The majority of our medium packages are sent through courier services. Once your order has been dispatched with the courier, you will receive an email with details that will enable you to track and trace the delivery of your order. If you supplied a mobile number with your order you will also receive a text message or phone call advising you of your delivery slot.  

Next Day, Saturday and Timed deliveries are available for a surcharge. Next Day delivery is only available when the item is in stock and ready to be despatched. If you would like a quote for any of these services then please contact us.

For larger items such as a stove, fireplace and bathrooms are delivered direct from the manufacturer we will always call to discuss delivery before despatching the item so please ensure you provide us with the best contact number to reach you on when placing your order.

Deliveries of large items  are usually made by a heavy goods vehicle with a tail lift. The courier will telephone in advance to arrange a suitable delivery date (between the hours of 9am and 5pm Monday to Friday).Please note that the carriers are not insured to bring the goods into your property and you should ensure that there will be someone available who can take the goods inside.

Please arrange an alternative delivery location if there is a problem with access to your property (e.g. graveled or uneven drives, narrow lanes etc...) The carrier will make an additional charge if access is unsuitable and also if there is nobody at the delivery address to inspect and sign for the goods. Do not sign for any goods until unpacked and checked in full. If any items are damaged please notify the driver and sign the note 'goods damaged'. The delivery driver will wait until the goods are checked. DSM Direct must be notified within 24 hours of any damage otherwise we will be unable to claim under our carrier's insurance.

We would advise you not to book a firm date for installation until the item has been delivered. We cannot be held responsible for loss in any form due to late delivery.

some postcodes in Scotland and offshore may incur a surcharge as shown on map below or Please call for delivery rate before ordering.